Help Center

Professional Answers

At PreyCollection, the complete satisfaction of our customers is always top priority. Check out some of our frequently asked questions below, and feel free to get in touch if you need additional information.

Shipping Information

At this time, we currently do not offer shipping to countries within the European Union (EU). We proudly ship to Australia, the United States, and other international destinations outside of the EU. We apologize for any inconvenience and are working towards expanding our shipping regions in the future. Thank you for your understanding and support!

Shipping Policy

For Products Fulfilled in the USA:

Shipping Information:

Fulfilled in the USA.
Estimated Delivery Time to Australia: 10-14 business days.
Shipping Carrier: Depending on availability, it may be shipped via USPS, DHL, or another carrier.
Customs Fees: International customers may be subject to additional customs fees, which are the responsibility of the buyer.

For Products Fulfilled in Australia:

Shipping Information:

Fulfilled in Australia.
Estimated Delivery Time: 5-7 business days within Australia.
Shipping Carrier: Depending on availability, it may be shipped via Australia Post or another local carrier.
Customs Fees: No customs fees for domestic shipments.

For Products Fulfilled in China:

Shipping Information:

Fulfilled in China.
Estimated Delivery Time to Australia: 14-21 business days.
Shipping Carrier: Depending on availability, it may be shipped via China Post, DHL, or another carrier.
Customs Fees: International customers may be subject to additional customs fees, which are the responsibility of the buyer.

What is your return policy?

Return Policy At Prey Collection, we offer a no-return policy on all purchases. We take great pride in the quality of our products and ensure that each item is carefully inspected before being shipped. As many of our items are custom-designed or made to order, we are unable to accept returns or exchanges. Exceptions: If the item arrives damaged or defective, please contact us within 5 days of receiving your order. We will arrange a replacement or offer a resolution. If you received the wrong item (wrong size, design, or color), please contact us immediately, and we will work with you to resolve the issue. If you have any questions or concerns regarding your order, feel free to contact us at Preycollection@gmail.com.

Fraud Prevention: To ensure fair handling, we reserve the right to request additional verification for damage claims. Fraudulent claims will not be tolerated.

If you have any questions before purchasing, feel free to reach out to our customer service team for assistance.

What are the payment options?

At our online store, we offer a simple and straightforward checkout process that allows you to pay in full for your purchase at the time of checkout. We do not offer Afterpay or any other payment plans at this time.

By paying in full at checkout, you can enjoy the peace of mind that comes with knowing that you have completed your purchase without any further financial obligations. You won't have to worry about making additional payments in the future or incurring interest charges.

Paying in full at checkout also helps us keep our prices low by reducing the administrative costs associated with processing installment payments.

We accept a variety of payment methods, including credit cards, debit cards, and PayPal, so you can choose the option that is most convenient for you.

If you have any questions or concerns about our payment options, please feel free to contact our customer service team. We are always happy to assist you in any way we can.

Who do I contact for any inquiries and questions?

For any questions as to any of our products and or your purchase feel free to contact us via our instagram @prey.co or via email at preycollection@gmail.com